About Us

Owned by investors. Managed like owners.

Volume Properties was founded in 2013 by active multifamily investors — people who have purchased, financed, operated, refinanced, and sold apartment communities themselves. We don’t just manage properties for owners. We are owners. That perspective shapes every decision we make on your behalf.

Property management built by apartment owners, for apartment owners

Volume Properties was built from the ground up in East Texas — Tyler, Lindale, and the surrounding region — by people who understand this market from both sides of the table. Our principal has been an active multifamily investor since 2013, with firsthand experience purchasing, financing, operating, and selling apartment communities.

That ownership experience gives us a perspective most management companies simply don’t have. We think about your asset the way an owner thinks about it: occupancy, net operating income, long-term value, and every dollar in between.

Today, powered by AppFolio’s professional management platform, we deliver institutional-grade systems with genuine local accountability. We are not a large, impersonal firm. We are owner-operators — experienced enough to handle complexity, invested enough to care about the outcome.

What we've built

By the numbers.

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Units managed

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Average occupancy

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East Texas markets

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Founded

Our values

How we work

Transparency first
No hidden fees, no surprises. Owners receive clear financial reporting and tenants always know where they stand.
Responsive communication
We respond. It sounds simple, but it's the thing property owners tell us they value most. One business day, always.
Proactive maintenance
We coordinate repairs quickly and keep properties in top condition — protecting your asset and keeping tenants happy.
Investment mindset
We are active multifamily investors ourselves. We manage every property as if we own it — because we understand ownership firsthand. Every decision is weighed against your long-term return.
Community roots
East Texas is home. Lindale and Tyler aren't just markets to us — they're our backyard. We're invested in the communities we manage, not just the properties.
Rigorous screening
We place quality tenants through thorough background and credit checks — protecting your asset from day one.

The team

People you can count on

Our team is small by design. You'll work directly with experienced people — an investor-owner who has bought and sold multifamily properties, and a dedicated property manager focused entirely on your residents and your asset. No call centres. No runarounds.
James Johnstone
Founder and Principal
James Johnstone
Founder and Principal
  • Active multifamily investor since 2013
  • Experience purchasing, financing, operating, and selling apartment communities
  • Extensive property management and asset management experience
  •  Responsible for company leadership, investment strategy, acquisitions, and owner relations
Brandi Santiago
Property Manager
Brandi Santiago
Property Manager
  • Oversees the day-to-day operations of the portfolio
  • Responsible for tenant relations and resident communication
  • Coordinates maintenance requests and property repairs
  • Oversees leasing activities, renewals, and occupancy management
  • Works closely with vendors and contractors to ensure properties are maintained to a high standard
  • Focused on delivering responsive service to residents while protecting property performance for owners

Our journey

How we got here

Serving East Texas — Lindale, Tyler, and surrounding communities.

Our portfolio is concentrated in the Tyler and Lindale markets, where we have deep local knowledge, established contractor relationships, and a track record of strong occupancy and tenant retention. We understand East Texas multifamily — the tenants, the vendors, and the cycles that affect your returns.

Established

Founded in East Texas, 2013.

Volume Properties was established in 2013 by James Johnstone, an active multifamily investor with firsthand experience purchasing, financing, operating, and selling apartment communities. The company was built on a simple conviction: property management done right requires an ownership mindset — not just a service contract.

Multifamily expansion

As the portfolio grew into duplex and multi-unit complexes across the Tyler and Lindale markets, so did our expertise in multifamily acquisitions, financing, and operations. Every property we took on deepened our understanding of what owners actually need — not just management, but real asset stewardship.

AppFolio-powered operations

We integrated AppFolio — one of the industry's leading property management platforms — to give owners real-time financial reporting, tenants a seamless online portal for rent payment and maintenance requests, and our team the tools to operate at a professional standard. Institutional systems, local accountability.

150+ units. 98% occupancy. Still growing.

Today Volume Properties manages 150+ units across East Texas, operating at near-full occupancy with a reputation built on responsive management, strong tenant retention, and transparent owner communication. We continue to grow — both our managed portfolio and our own investment activity — with a long-term focus on multifamily properties in Tyler, Lindale, and surrounding communities.

Ready to put your property in professional hands?

Volume Properties — Professional property management across East Texas